I was extremely happy with my recent car rental from Malco in Alicante, Spain. They are very professional and helpful. 5 stars is not enough! Got a new clean car, no problems with returning it and deposit returned same day. And they went an ‘extra mile’ to get me sorted
So I booked a car through their website but somehow rather than booking collection from Alicante Airport I by mistake booked Alicante City - it was the only option for Alicante at the time of booking.
As it turned out later, all their cars at the airport were booked out and the website was not very clear about it, unless there was a note in Spanish that I did not understand.
Anyways, after landing I contacted them but I was advised that there was no car for me there because I booked another location. In a couple of minutes Malco organised a ‘rescue mission’ for us. They picked us up from the airport and brought us to the other place where my car was waiting for me. Eduardo could not be more helpful, he explained everything and made sure we would get a lift back to the airport after we returned the car a few days later. All this for free, no additional charge and with a smile on his face.
Amazing service, all the guys who work there are very kind and willing to help if you have a problem and it is not their fault. So 5 stars does not give the justice really, they deserve more! Thank you Malco.
And a note to people using their website: while booking double check the location for a given city, there may be more than one, airport + city.
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Alquiler de coches, furgonetas de pasajeros, frigoríficos y Camper. Rent a car en aeropuertos.
