Review Time
I was extremely happy with my recent car rental from Malco in Alicante, Spain. They are very professional and helpful. 5 stars is not enough! Got a new clean car, no problems with returning it and deposit returned same day. And they went an ‘extra mile’ to get me sorted
So I booked a car through their website but somehow rather than booking collection from Alicante Airport I by mistake booked Alicante City - it was the only option for Alicante at the time of booking.
As it turned out later, all their cars at the airport were booked out and the website was not very clear about it, unless there was a note in Spanish that I did not understand.
Anyways, after landing I contacted them but I was advised that there was no car for me there because I booked another location. In a couple of minutes Malco organised a ‘rescue mission’ for us. They picked us up from the airport and brought us to the other place where my car was waiting for me. Eduardo could not be more helpful, he explained everything and made sure we would get a lift back to the airport after we returned the car a few days later. All this for free, no additional charge and with a smile on his face.
Amazing service, all the guys who work there are very kind and willing to help if you have a problem and it is not their fault. So 5 stars does not give the justice really, they deserve more! Thank you Malco.
And a note to people using their website: while booking double check the location for a given city, there may be more than one, airport + city.
I was extremely happy with my recent car rental from Malco in Alicante, Spain. They are very professional and helpful. 5 stars is not enough! Got a new clean car, no problems with returning it and deposit returned same day. And they went an ‘extra mile’ to get me sortedSo I booked a car through their website but somehow rather than booking collection from Alicante Airport I by mistake booked Alicante City - it was the only option for Alicante at the time of booking.As it turned out later, all their cars at the airport were booked out and the website was not very clear about it, unless there was a note in Spanish that I did not understand.Anyways, after landing I contacted them but I was advised that there was no car for me there because I booked another location. In a couple of minutes Malco organised a ‘rescue mission’ for us. They picked us up from the airport and brought us to the other place where my car was waiting for me. Eduardo could not be more helpful, he explained everything and made sure we would get a lift back to the airport after we returned the car a few days later. All this for free, no additional charge and with a smile on his face.Amazing service, all the guys who work there are very kind and willing to help if you have a problem and it is not their fault. So 5 stars does not give the justice really, they deserve more! Thank you Malco.And a note to people using their website: while booking double check the location for a given city, there may be more than one, airport + city.
I have used this company many times with no problems. They are more expensive than some but up to now have been very good.This last trip I hired a car from Valencia airport . It was extremely hard to get into gear but I thought I would get used to it. I drove to Gandia. I then realised the gears were very poor and the tyres almost bald. I called Malco straight away to explain the car was not fit to drive. I had to drive an hour out of my way to return and change the car. When I returned the car I was not given my full deposit as I had not returned car full. I do not expect to have to pay for fuel for a trip I should not have taken if I had been given a decent car I the first place. I have written yo Malco but not received a reply. I do not think this is acceptable and will not be using them again .
We had a very pleasant experience with Malco Rent a Car.Even though we had booked a Seat Ibiza, they kindly provided us with the exact car we were hoping for — a brand new VW Polo. The car was in perfect condition and felt practically new, which made our trip even more enjoyable.The pickup process at the airport was very quick and smooth, with no waiting around or unnecessary paperwork.We did have a small misunderstanding regarding the invoice, but the team handled it professionally and resolved it in an extremely short time. Their prompt communication and willingness to help really stood out.I say this from the perspective of a customer who owns a car rental company in Romania, so I truly appreciate when things are done right.Congratulations to the entire team for the excellent work you do.Highly recommended for anyone looking for a reliable and professional car rental company!
I rented a Panda or similar vehicle direct with Malco (Alicante Airport) with full insurance for a 23 days .The car was delivered to the Alicante Airport drop off zone where there is a free 10 minute period which if exceeded can get quite expensive .(more later)The car delivered was a 5 door Renault Clio Petrol with a high spec. and it was delivered with a full tank the price was a very resonable 248 Euros with an extra 100 euro deposit.I returned the car with a full tank and the deposit of 100 euros was returned promptly by Malco .There was no problem with the car which had around 31000 KM "on the clock."The problem in my view which has led to some negative reviews especially regarding returning the vehicle.I had a constant concern that the car would not be picked up before I arrived at around 10.00 I would have been more concerned if it would have been early morning/late at night.Due to the free 10 min period and high charges if exceeded the agent wants to spend as least time possible in the parking zone. This zone is very busy with drop offs/and parking reps using it. I did call the pick up number 10/15 mins before dropping off the car but still had to wait 20 mins for the agent to arrive. I would pay extra to use the Airports short term parking to reduce the stress levels. (there also appears to be no back up plan if no one shows up to collect the car)This review would be 5 star if the drop off at Alicante could be "tweaked"EG.Share my location on Whatsapp would improve confidence.However I would certainly use Malco again especially in Valencia or Castellion where the arrangements are different.
Absolutely awful experience!!!Please avoid these cowboys. Flat tyre-small issue and absolutely impossible to resolve. Phone call after phone to various people, no one would help to provide a new car or transport us to get a new car. Really, really bad. You’ve been warned! Full insurance paid for as well. Had to use taxis for the rest of the trip. No refund, still chasing.
The price was good and the car was a new model and very clean inside and out. The deposit was returned within a couple of days. However, the usp of this company is that you call them in the airport and they bring the car to you within 15 mins. The drop off took 50 minutes from the call. Again returning the car we called at 6.50am and they turned up at 7.40 which is really disappointing. - luckily we had left enough time but if you are tight for time you may need to choose a different company
Great Service at a good price. No hidden costs. Car was waiting for us when we arrived quick signing of paperwork and we were off. On return called 15 minutes before we arrived at the airport and a member of staff was waiting. Refueled the car fully so no additional charge. We got the car in Alicante and i Would highly recommend this company.
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Alquiler de coches, furgonetas de pasajeros, frigoríficos y Camper. Rent a car en aeropuertos.
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