The FedEx drive called from the gate with a delivery. I let him in and my package never made it to the condo. I walk out and see the driver exiting through the gate. Then I track my package and find it was undeliverable. I reach out via chat and sent this message... "I just had a delivery that was taken back because the driver couldn’t find my apartment. I did add my unit number. Somehow it was missing off the shipment. Can you update FedEx? It would also be helpful if there were a place in your system to add shipping notes. Like a gate code for example." 1.4 hours later I get the following responce...
10:41 AM
Peter P
Hello Jason. My name is Peter from the Excel Medical support team. Thank you for reaching out to us. I'll be more than happy to assist you with your request to get your medication reshipped. Please note that after reviewing your account, I can confirm your medication order was placed on 2/10/2026, and it takes 5 to 7 days for your order to be delivered to your shipping address from the day it was placed. It is currently in transit with FedEx. The estimated delivery date is 2/16/26 before 8:00 PM. Please use the tracking code below to monitor your medication order. Tracking ID: 500399437988 I hope this information is helpful. Is there anything else I can assist you with today, Jason?
Zero attept to read and understand my message or request. The customer service rep made an assumtion I assume and hit me with the copy and paste version. I understand my time is not important to most people, but it's extremely valuble to me. Don't waste it.
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