I bought a mobility lift that functioned well for less than a year. During a trip, the lift stopped working and only the remote down button was operational. I reached out to the company, which claims to offer 24/7 service. After three days, I managed to speak with someone who promised to send a new remote and suggested I find instructions online. I located the instructions and prepared my lift, waiting for the new part. Now, over a week later, I've left multiple phone messages, texts, and emails without any replies. I'm at a loss for what to do next!
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