Bad products. Bad repair service. Bad organization. Incredibly bad customer service. I suppose the crazy company policies are to blame, but the employees are really incredibly non-bothered as well (probably used to too many complaints already). Long story short: ordered a drier machine. They delievered a non-functional one. Refused to refund me, had to do a lengthy process of “opening a service dispute”. Waited for ages for pickup. Even longer for “fixing”. When they delivered the same “fixed product”, it only worked for 2 days. Customer service refused to issue a refund or collect the faulty product until I again report it and get the service guys diagnosis that “the machine is unable to be repaired.” Effing crazy. About to do that now. And I’m Never buying from them again.
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MALL.HR je nova web trgovina u Hrvatskoj. Dio smo grupacije Netretail Holding koja je jedna od najvećih web trgovaca u srednjoj i istočnoj Europi.