Review Time
Customer service is extremely poor and slow, responses take days or even weeks, and the issue remained unresolved for months. Instead of providing a solution, they constantly delay and shift responsibility. A very unprofessional experience. I will never order from mall.hr again and do not recommend it to others.
Bought a very expensive item and they never delivered it. I got the receipt on my e-mail and a tracking number. No tracking found. No help provided also, instead they hang up the phone when I talked to then, I guess it was to much for them to process. Very Professional.
Bought a very expensive item and they never delivered it. I got the receipt on my e-mail and a tracking number. No tracking found. No help provided also, instead they hang up the phone when I talked to then, I guess it was to much for them to process. Very Professional.
I’ve purchased from Mall.hr multiple times and every experience has been excellent. Delivery is really fast, often arriving earlier than expected, and everything is always well packaged.I’d especially like to praise their customer support and warranty/returns process. On the rare occasion I needed to contact them, my claim was handled quickly, fairly, and without any hassle.So far I have nothing negative to say. A very reliable store and I will definitely continue shopping here. Highly recommended! ✔️
Bad products. Bad repair service. Bad organization. Incredibly bad customer service. I suppose the crazy company policies are to blame, but the employees are really incredibly non-bothered as well (probably used to too many complaints already). Long story short: ordered a drier machine. They delievered a non-functional one. Refused to refund me, had to do a lengthy process of “opening a service dispute”. Waited for ages for pickup. Even longer for “fixing”. When they delivered the same “fixed product”, it only worked for 2 days. Customer service refused to issue a refund or collect the faulty product until I again report it and get the service guys diagnosis that “the machine is unable to be repaired.” Effing crazy. About to do that now. And I’m Never buying from them again.
They sell something that is not on stock, claimed they have last piece. But this is not true. They took my money and don't even want to answer when can I expect delivery. Last week said "next week". Today they say "next week". With no exact answer, only "it is possible".
A few years ago, everything was fine — I had a few complaints, and they were taken care of. During the ETH mining boom, I ordered a graphics card (VGA) that was hard to find. It was never delivered, and I had to wait 2–3 months to get my money back.One or two years ago, I saw a 4TB Samsung SSD listed for around €70–100 (I don't remember the exact price). It seemed like a great deal. I ordered two, then three more, maybe even more — I don’t recall the exact number, but I paid for each order. They listed the SSDs at too low a price — the correct price was over 270 EUR. They sent me an email saying it was a pricing error and that they would return my money. After several days, I received a refund, but not the full amount.However, I have a bank receipt showing how much I paid, and Mall’s records don’t reflect the same amount. I contacted them two or three times to explain that I had paid for the SSDs. They admitted it was their mistake — the price shown online wasn’t correct.I can understand that, but I still ended up paying more money than I got refunded. In the end, I feel like I was ripped off. Support is very bad. Buy on your on risk. I didn't buy anything from them in at least 2 years and I'm happy. Still trying to get my money back.
I buyed two items from you on the that should be delivered to me in maximum 2-3 days. Now 10 days later still no sign of the items. I needed them last week when you promised to deliver. What is going on? I get messages from what I believe is the delivery firm and they are asking for the adress. But I have told them and you the adress on at least four occassions and you and the delivery firm has the correct adress. I have instructed them and you how to deliver but you fail over and over. Please sort this out urgently and deliver urgent.I also want an explanation on how this is possible.
Claim your business profile now and gain access to all features and respond to customer reviews.
MALL.HR je nova web trgovina u Hrvatskoj. Dio smo grupacije Netretail Holding koja je jedna od najvećih web trgovaca u srednjoj i istočnoj Europi.
