Previously been happy with purchases from Maltby Stores but recently purchased three items through eBay and only one arrived. Messaged them via eBay. They asked me to check the bag (?) which I obviously had already done. I wasn’t asking for a refund as I actually want the items so wanted them to send them. I got no reply but then just randomly got refunded for the two missing items. So they couldn’t be bothered to actually resend them to me and couldn’t be bothered to even reply to me to apologise for the items not being sent. Really poor customer service, made me feel silly for purchasing from them because there are cheaper places to buy bird seed but I previously liked them and wanted to support them. Clearly they don’t really value customers.
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