I am extremely disappointed with the level of service and professionalism shown in relation to my booking at Stone Street Car Park, Manchester.I made a confirmed advance booking for 29 December 2025 and paid £14.03 in good faith. Upon arrival, there were no parking spaces available, making it impossible to use the car park despite holding a valid booking.What followed has been even more frustrating. I contacted Parking Services on 2 January 2026 to request a refund and received no response whatsoever. I later phoned the council to follow up, only to be told that they cannot find my booking or correspondence on their system, despite clear proof of payment and confirmation.This demonstrates a serious lack of commitment to customers, poor record‑keeping, and complete disregard for resolving legitimate issues. Accepting payment for a service that is not delivered and then failing to respond or even acknowledge the booking is unacceptable.I would strongly caution others against relying on this parking service if they expect reliability, transparency, or basic customer care. I am still pursuing a refund and should not have to expend this much time and effort to recover money for a service that was never provided.
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Manchester City Council is the local government authority for Manchester, a city and metropolitan borough in Greater Manchester, England.