It feels like I've enrolled in a strict discipline program at the airport—being treated like a misbehaving student who forgot their assignments. Unfortunately, there’s no learning involved, just confusion. I was directed from one security area to another, making it feel like I’ve earned a degree in Airport Navigation. Despite having what seems like an abundance of staff, the service is surprisingly lacking. Employees seem more engaged in chatting with each other than managing the queues—a new strategy I hadn’t encountered before. The previous feedback machines have disappeared, which is probably for the best; they would have likely broken from excessive use. It seems that passenger feedback is no longer a priority. In summary, the airport treats travelers more like bewildered animals than valued customers. A perfect example of how to mishandle airport operations.
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Official Manchester Airport website for live flight information, airport parking, lounges, and booking flights & holidays.
