Review Time
The airport is fine, and I travel weekly. I regularly use the lounge when at T2. I had made a reservation for February, paying in full well in advance, only to receive an email yesterday stating they are now overbooked and have canceled my booking. This is unacceptable. There is no way to get in touch with anyone. The customer service is dreadful. This is no way to treat loyal customers.
Once again, I encountered frustrating issues trying to park in the designated area. Despite clear signage upon entering the car park, they had blocked off the turn area, forcing me to navigate through the drop-off zone. This resulted in unnecessary expenses and a significant waste of time. I would advise anyone to avoid this airport if possible; it has been the worst experience I've had.
This airport is one to avoid. My friend faced hours of questioning at the border, and lost luggage has yet to be resolved after two days. Senior staff have been unresponsive to efforts made to address the issue, highlighting the airport's overall poor service.
It feels like I've enrolled in a strict discipline program at the airport—being treated like a misbehaving student who forgot their assignments. Unfortunately, there’s no learning involved, just confusion. I was directed from one security area to another, making it feel like I’ve earned a degree in Airport Navigation. Despite having what seems like an abundance of staff, the service is surprisingly lacking. Employees seem more engaged in chatting with each other than managing the queues—a new strategy I hadn’t encountered before. The previous feedback machines have disappeared, which is probably for the best; they would have likely broken from excessive use. It seems that passenger feedback is no longer a priority. In summary, the airport treats travelers more like bewildered animals than valued customers. A perfect example of how to mishandle airport operations.
It feels like I've enrolled in a school of chaos at this airport, being treated like a misbehaving student. I was shuffled between security teams without clear directions. Despite having plenty of staff, service is severely lacking as they seem more interested in chatting than assisting. The feedback machines are gone, which suggests that passenger opinions aren't valued anymore. Overall, it feels like travelers are treated more like confused animals than customers. A true example of how not to manage an airport.
This airport is all about making money; I missed the payment deadline for the Express Pick service by a day, and when I inquired about a possible reduction, I was told a fine was already on its way. I find this behavior disgraceful. I had a similar situation elsewhere where they canceled the fine and just asked for the fee I forgot to pay.
After having a pacemaker fitted due to a serious heart condition, I was instructed to inform security at the airport. However, despite being told that the scanners were safe, I was treated like a criminal, subjected to a thorough search and tests simply because I disclosed my condition. The staff's response was dismissive and unhelpful, and I felt discriminated against. This has happened more than once, and I refuse to use this airport again.
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