Extremely disappointed with MandM. While they are quick to impose new restrictions and terms, they flatly refused to refund the Unlimited delivery service I had already paid for.
When I requested a refund for a service they are no longer willing to honor under consumer terms, I was told it was a company decision and that they will not be bound by our terms and conditions. It is completely unacceptable for a company to take a customer's money for a subscription and then refuse to provide the service or a refund based on their own internal reclassifications.
Because of this experience and their refusal to provide a fair resolution, I have requested to close my account entirely. I would advise others to be cautious, as they do not seem to respect their own terms and conditions when it comes to customer refunds.
Claim your business profile now and gain access to all features and respond to customer reviews.
MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.See more
