mandmdirect.com

4.6
4.6 Based on 21 reviews

MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands...

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Average Rating

4.6

/
5

21 Reviews

5 Star
51%
4 Star
9%
3 Star
2%
2 Star
2%
1 Star
36%

All Reviews

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Review Time

Charles Weston
The wrong item was sent out .. I had to pay for the return of this item , even though the intial ord

The wrong item was sent out .. I had to pay for the return of this item , even though the intial order was correct. Unable to speak to anyone and chat box no help. Now they want me to reorder and pay postage again.. not going to happen.. extremely poor customer service

1
Date of experience: Feb 25, 2026
Silver Trousers
All I can say is buy from this amazing company. Unlike most websites, they actually deliver genuine

All I can say is buy from this amazing company. Unlike most websites, they actually deliver genuine "money saving" offers on excellent quality products. I regularly buy Fitflop, Selected Homme and French Connection products from M & M. There returns process is also super easy and very efficient. A+++

5
Date of experience: Feb 25, 2026
paul simin
LIARS AND THIEVES SAY NO MORE DONT BUY FROM THESE SCUMS I HAVE BANK STATEMENT SHOWING WHAT MONIES T

LIARS AND THIEVES SAY NO MORE DONT BUY FROM THESE SCUMS I HAVE BANK STATEMENT SHOWING WHAT MONIES THESE SCAMMERS HAVE TAKEN FROM MY BANK YET THESE LIARS SAY THEY DO NOT KNOW MY EMAIL ADDRESS ETC AND NOTHING WAS SOLD TO ME ! MY BANK SAYS TO WAIT 15 DAYS NO JOY GET BACK TO THEM !
I AM PAUL SIMIN PONTARDAWE SWANSEA NOW TELL THE TRUTH
look at your bank liar you will see funds going into your account from paul simin my bank does not tell lies and i am happy to prove these people are liars with photo evidence to TRUST PILOT

1
Date of experience: Feb 14, 2026
Marilyn Bryan
Whilst delivery was fast, I've barely had my coat 5 weeks and it is literally coming apart at the se

Whilst delivery was fast, I've barely had my coat 5 weeks and it is literally coming apart at the seams. Not sure it will last the whole of this London winter, it'll certainly won't be good enough for the next. I've bought Bench clothes for years, the quality has always been good. This is extremely disappointing, and I certainly won't recommend M and M.

1
Date of experience: Feb 11, 2026
Valerie Loney
My order has yet to be delivered ? Not the usual prompt service I have received from yourselves on

My order has yet to be delivered ?
Not the usual prompt service I have received from yourselves on previous orders, why has it taken so long ?

1
Date of experience: Feb 11, 2026
neil palmer
The experience of ordering and receiving the coat ordered was excellent. Notified of progress at al

The experience of ordering and receiving the coat ordered was excellent. Notified of progress at all stages.
The negative was the sizing. Ordered a 14 which is erring on the side of more than required to allow for a jumper underneath, however it was 10 inches to short to do up. Really poor sizing. However the actual coat was good apart from the size

4
Date of experience: Feb 10, 2026
Sarah Welch
I have been a customer with m and m direct for years. Sells brands cheaper than anywhere else. Good

I have been a customer with m and m direct for years. Sells brands cheaper than anywhere else. Good quality. My husband has purchased quite a bit from them too. We are very happy with them. Quick delivery.

5
Date of experience: Feb 10, 2026
Miss A M Finch
Never used this company before. But I'm glad I did. The range and prices are impressive enough but t

Never used this company before. But I'm glad I did. The range and prices are impressive enough but to deliver next day, and on a Sunday was in my book outstanding. Well happy with the 2 pair of sketchers trainers. This company is a keeper for me. Already recommended them to my family.

5
Date of experience: Feb 08, 2026
Miss Taylor
Well packaged. Quick delivery. Regular updates through email about processing through to delivery d

Well packaged. Quick delivery. Regular updates through email about processing through to delivery date. Have ordered online with the company many times before and never had a problem with them. Would recommend.

5
Date of experience: Feb 08, 2026
Phineas Wright
Avoid this service at all costs

I strongly advise against using this service. I selected the unlimited deliveries option, and they claimed to have sent me a package and marked it as received. However, I never got the parcel, and they insisted that the delivery was made by a courier, providing a photo that was not taken at my address. I did not receive the package, and they have declined to properly investigate the issue. Save your money, as you won't receive what you paid for.

1
Date of experience: Jan 23, 2026

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Business Details

  • MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.See more

  • email customerservices@mandmdirect.com
  • language https://www.mandmdirect.com

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