They accepted my order and charged my card in October, but I never received it. I emailed multiple times for updates, and they requested my personal identification number for border clearance, which was confusing. I had to repeatedly ask for order status updates, only to be told there was no delivery option available, so they canceled my order but promised a full refund. I still haven't received any refund. When I asked for confirmation about the refund, they did not respond.
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