SCAM by Mangopay:after having forwarded me the money obtained from a sale made through Wallapop, Mangopay asked my bank Revolut to return that money (which is mine).Revolut asked me for proof of the origin of the money, but in those days access to my account was strangely blocked, so not being able to provide proof of the sale made with Wallapop, Revolut returned the money to Mangopay.Now I would expect to see the money returned to my Wallapop wallet, instead Wallapop tells me that they have not asked for any return of my money.So Mangopay stole my money.Complaint to the highest authorities coming for Mangopay.-----------------------------------------------------------Reply to your reply:Subject: Urgent: Unauthorized Chargeback – Immediate Resolution RequiredDear Mangopay Team,Your response is disappointing and evasive. The facts are clear: 1. Mangopay transferred my funds from a sale on Wallapop to my bank account. 2. After the transfer, Mangopay requested a chargeback from Revolut without any valid reason. 3. Revolut, unable to verify the origin of the funds due to my account being temporarily blocked, returned the money to Mangopay. 4. Despite this, my Wallapop wallet has not been credited back, and Wallapop has confirmed that they did not request any chargeback.So where is my money?Mangopay has taken my funds without any legal or contractual justification. This is not a simple support issue; this is a clear case of unauthorized fund withdrawal, which constitutes financial misconduct.If this issue is not resolved immediately by either reinstating the funds to my Wallapop wallet or returning them to my bank account, I will have no choice but to escalate the matter further, including: • Filing formal complaints with financial regulatory authorities such as the FCA (Financial Conduct Authority, UK) and ACPR (Autorité de Contrôle Prudentiel et de Résolution, France). • Reporting Mangopay’s practices to European consumer protection agencies. • Contacting legal counsel to assess legal action for unauthorized fund withdrawal and financial fraud. • Publicly exposing this issue through online platforms, consumer forums, and social media.I expect a clear and prompt resolution. Please provide an immediate response explaining how you will rectify this situation.Best regards
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more