I am a private seller on Vinted. I’ve never had any problems and have stellar reviews. Today I discovered that my account had been locked. Vinted’s (very unhelpful) customer service informed me that this was not their action, but an action by Mangopay, who required some personal details before any money could move into or out of my Vinted account. Vinted sent me a link to a form about ‘Politically Exposed Persons’. It had some of the strangest questions on it I’ve ever seen. I’m a retired civil servant and now a full time carer for my disabled mother. I’ve never even been a member of a political party. Vinted can’t or won’t explain why I was asked to complete this form. Nor will Mangopay. Vinted have money which is mine and I they won’t let me withdraw it. This strikes me as theft. I have submitted Subject Data Access Requests to both Vinted and Mangopay and am going to contact the FCA. I don’t know what Mangopay are up to, but looking at the reviews here I’m very concerned.
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more