my money on vinted pro account has been blocked, I was asked to verify my identity. despite the fact that I send them the documents exactly as I asked, my verification was unsuccessful, for no reason (I repeated this process 5 times already) Mangopay responds in emails that I should contact vinted for help, vinted ignores my messages, sends automatic replies to send the documents again and wait. both customer service in vinted and in Mangopay does not exist. I have no idea who to contact for help. Mangopay has both my money and all the documents (bank statements, passport photo, all my company details) I have been selling on vinted for 5 years and I have never had this situation before. The problem started when I changed my vinted account to vinted pro and Mangopay took over the responsibility for money transfers
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more