If I could put less than a star, I would. Similar experiences as others with Vinted. They are requiring a written letter as well as a bank statement to prove I haven't received a payment. Fortunately, my bank will provide this but it is unclear why they are requiring this level of information despite it being widely reported (see The Sun) that a) they are having a huge problem with missing payments to 1000s of users and b) fully knowing that a signed letter will not be provided by many banks (they know this because it has been reported in the articles about this). As reported in the Sun, even people who provide the signed letter are not getting paid. I have provided them with a reference from my bank - they've refused to use it to check transactions. Funnily enough my bank was happy to search for the transaction (using the reference Vinted sent to me) without a signed letter from Vinted - so despite the responses on this page, they are fully aware that requiring a signed letter from a bank is not standard practice when it comes to verification. This warrants investigation - not least why they are asking for bank statements when they are not using for the stated purpose (proving a transaction was not received - as stated on the Vinted website, which makes no reference to a signed letter). Worth checking whether they are registered with the Financial Conduct Authority to see if you can complain about them - if not you should still be able to complain to the Financial Services Ombudsman if your money still hasn't been returned to you in 8 weeks. None of the communications I have received regarding the matter acknowledges that they have been experiencing widespread problems with missing payments.
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more