I can’t believe they are getting away with this. My situation is very similar to the mentioned below.I was using Vinted clearing my cupboard to pay some bills.I had been withdrawing with no problem, then all of a sudden it stopped working, I had already verified my identity.But this time I had to fill out a money laundering / fraud form. I filled it out and am yet to hear back.I have chased up with Vinted and am not confident I am even getting a human response.I would highly recommend avoiding them as they have kept my money for + 10 days for no given reason, no process highlighted and no timeline.Re Mangopay response below - how long does this take? Currently been 2 weeks I haven’t been able to withdraw any money - despite already having ID verified.UPDATE - STILL NOT RESOLVED @MANGOPAY - WHY ARE SOME BEING RESOLVED HERE BUT MINE STILL HAS NOT OVER 3 WEEKS NOW!
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more