Try to be honest, constructive here but we pushing the limit here as I am joining the others who have had a poor experience.Let's get the usual copy paste responses that I will get from the review/support to refer me to FAQ page which I can copy paste here but it's noted several times below: under 'end-users' & sending email too support at mangopay.com.Now that's out of the way.All I request is a human element to be involved as clearly their software has a glitch. Got the usual ransom demand of sending verification documents as balance locked off until done. Modern day equivalent of 'Highway man' robbery, scam, hustle. My driver's licence expires in 2041, so unless I have been in a coma, it is 2024 so a few years shy. So kindly walk me through as to how this has expired. Vinted is not interested & I need to look further if you fall under FCC, as clearly operating as a financial institution in UK, you are registered but shouldn't have to work this hard. I have seen the registered number, as this will your response so best chip that in now. Before I contact the Ombudsman, I have to conclude the complaints process, which is hidden in a sea of text, but intentionally camouflage as I am frustrated with this process, but no choice. Let's sort this out as this is an opportunity to improve things as there is flaw in the system that needs exploring & fixing with a software patch. A true test of customer service is when things go wrong, who steps into the arena to fix it, so support chums, resolve this as a human touch is required as my earnings from Vinted sales are blocked.
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more