I am a pro seller on Vinted and i have been asked to verify my account with Mango pay which i have done before with no issue, This time i have sent the exact same documents which include my Passport, Drivers License, UK GOV Accounts details, UK GOV Tax Reference, Invoice, Address details etc. I am a sole trader and not a limited company. These details have all bee rejected now on 5 occasions and they still will not tell me why and will not release the my money held by Mango Pay and in my Vinted wallet. They send a message saying contact Vinted customer support which i do and they come back with an automated message saying to upload the documents required and wait 24-48hrs, NO help at all you cant phone, you cant do online chat and no one seems to care you cannot withdraw your money or why your documents will not be accepted when they have been previously. Mango pay dont want to help they say contact Vinted so i am going around in circles and not getting anywhere and they have my money... I have emailed the legal team registered in London and they dont want to know either. Total Scammers the lot of them beware selling anything on Vinted as a Pro seller or Mango pay you will never get your money... I am not an isolated seller there are lots of us out there out of pocket.
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more