Approximately one week ago, I received a message from Vinted stating that I had reached my payment threshold (whatever that is) and needed to verify my identification by sending a copy of my passport or driving licence - please note that a few weeks prior to this, I was asked for my National Insurance number which I supplied. I duly sent a copy of my Passport which was instantly rejected. Re-reading the instructions, I send another photo of my Passport (not really understanding what I had done wrong) and that again was rejected. I week on, I have sent photos of both my Passport and Driving Licence 10 times now and I am no further forward. I have been in contact with Vinted and have hit their automated response on a number of occasions. I finally managed to get through this and received a response from someone from Vinted who sent me a set of instructions to follow. Again - all my attempts were rejected. I have got to the stage where my frustration levels are now boiling over. Vinted owes me £40 odd pounds from my sales that they have withheld until my identity is confirmed. I now believe this is a complete scam where this is a quick and easy way for Vinted and MangoPay to make a quick buck. From thinking initially Vinted was just great - I would now never use them again. Customer service is terrible, when you have a real problem, you cannot talk to anyone and I certainly would not recommend them to anyone. I will be going back to eBay from now on. I just wish I had read the Trust Pilot reviews prior to engaging with these companies - if I had of done, I would not have gone anywhere near them.
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more