Another angry vinted user. 15 times I've submitted everything from HMRC gateway from the 'about you' section,right down to the bottom, saving each one as an individual PDF before merging them together and sending as one complete PDF. yet again your saying the names don't match. HMRC shortens peoples names in certain section to initials and surname instead of the full name. but between vinted and yourselves your trying to say they don't match ???!! I cant edit government paperwork. I agree right now this borderlines theft and/or obtaining money by deception. Hundreds ,if not thousands, of sole traders who are now pro sellers, have monies on hold, are currently experiencing cash flow issues because of this and/or various other issues as a result. I've emailed mango pay and got pushed back to vinted saying it's their problem, yet vinted are saying it's mango pay who does the verification process and gives the "yes" or "no". Can you not take responsibility and sort this out as a matter of urgency?! Maybe Martin Lewis and BBC should be made aware of this. It's very fraudulent. I think you forget to become a pro seller we have to submit all these details initially, so they are good enough to open an account but not good enough to be paid out???!! Seems a little suss to me. Plus the fact that before we changed to vinted pro sellers we were private seller using mango pay then. So is this discrimination ?? Because everything is fine as a private seller but not a pro. Seems very convienent that. Why don't you step up and do something about this instead of hiding behind bots and generic responses. Your suppose to be working in partnership with vinted, right now everyone is being directed to you, SORT IT OUT !! Preferably QUICKLY!!!
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more