Dear Mangopay Support Team,I am writing to express my profound frustration and dissatisfaction with the ongoing issue regarding the withholding of funds amounting to £4,500 from our Vinted account. This situation represents one of the worst service experiences we have encountered.Our business has been established and operational since 2014, and we have consistently provided all documentation requested, including:All pages of our Certificate of IncorporationThe latest Companies House statement dated 13th March 2025Company registration numberPassport identificationBusiness address and detailsOur accountant has also verified and submitted all necessary details to support our compliance. Despite repeatedly providing these documents since early February, we have received no substantive assistance or clear communication from either Mangopay or Vinted. This prolonged and unexplained delay is causing significant financial hardship and disruption to our operations.We urgently request immediate action to resolve this matter and release our funds without further delay. Additionally, we ask for a clear explanation as to why the funds remain withheld and a precise timeline detailing when we can expect a resolution.Your prompt attention to this urgent issue is necessary and appreciated.
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more