Dear Whom It May Concern,I am writing to formally raise a complaint regarding the ongoing issues with the Vinted Pro verification system, which have caused significant inconvenience and financial stress. Despite submitting valid documentation for verification, your system has repeatedly rejected my submissions without valid justification.As a result, my account balance of close too £957.00* remains on hold since December 2024, even though all items have been delivered to the buyers. Furthermore, my buyers are unable to leave feedback due to this issue, which is impacting both my reputation and sales potential on your platform.I have contacted your support team multiple times, but the responses I have received have been generic, unhelpful and repetitive, resembling templated messages rather than tailored assistance for resolving my case. This lack of effective communication and action is unacceptable.I kindly request the following: 1. An immediate review and resolution of my account verification. 2. The release of the funds currently being held in my account. 3. A clear explanation for why my documentation was rejected despite its validity.There is currently a message stream going on Vinted which you have asked for various documents again. I have provided these.This matter is urgent, and I expect a prompt and thorough resolution. If these issues are not addressed, I will have no choice but to escalate this matter further, including reporting the issue to relevant consumer protection authorities.I look forward to hearing from you within 5 working days.
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more