I am extremely disappointed with Mangopay’s handling of my case.On 19 July 2025, I transferred 12,133 EUR from my N26 account to the IBAN provided by Expatrio for my German student visa blocked account. The IBAN and payment reference were correct, but I mistakenly entered the wrong beneficiary name.N26 confirmed that the money left my account successfully and even provided me with the official payment proof.Expatrio confirmed that they did not receive the funds.This means the money is currently with Mangopay.For more than 40 days, the funds have been stuck. I contacted Mangopay directly several times, but the replies were unhelpful. N26 has already sent a recall request, but Mangopay has not responded.⚠️ This amount is extremely important for me: it represents my one-year blocked account deposit required for my German student visa, and it is more than my father’s annual salary. The fact that such a large sum is blocked without any transparent communication or solution is unacceptable.I kindly request Mangopay to urgently review this case and either:Return the funds to my N26 account.This is a matter of my education and future, and I expect Mangopay to take responsibility and act without further delay. I am fully prepared to provide all transaction details (IBAN, transaction ID, payment reference, proof of transfer, etc.) immediately, if Mangopay requires them in order to resolve this case.
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more