This review is based solely on customer service, as I still have not received my full order.I placed a sofa order in June for a 3-seater (made to order) and a 2-seater (in stock). At the end of September, the 3-seater arrived, but it was immediately clear that what I received was essentially a 2-seater with an extra middle cushion added. The leather, wear, and overall appearance were noticeably mismatched.In mid-October, I was told the 2-seater had arrived at their distribution facility and would ship within two weeks. Since then, I’ve reached out multiple times via phone, email, and their website. I have not received a single response in over two months.As an interior designer, I fully understand that furniture lead times can be long. What’s unacceptable is the complete lack of communication. Calling their customer service only leads to an automated message instructing you to email and those emails go unanswered.At this point, I’m incredibly frustrated and at my wits’ end. Reliable communication is the bare minimum, and this experience has been anything but.
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