Review Time
I am in an emergency situation that happened lastnight and was in need of cancellation, but due to their operation hours, only weekdays with no support on weekends has left me in dispair. Unforeseen circumstances have caused me to leave my home and have also made my purchase undeliverable. It is a last sale item, and I am trying as fast as I can to reach their team before it ships, and I am too late because of the policy:( please help!!!
*UPDATE* I have changed my star to 1.
After attempting to contact them through their social media platform on Facebook, they read my message but did not respond. It is very frustrating considering the major emergency I am having, they could’ve at the least responded to my request!!! I specifically explained to them the seriousness of this matter. I will be documenting each and everything.
Ordered a marble block table from them in July, was told initially when i called it would be 2-3 weeks, but after i ordered they confirmed it would be 11 weeks. Zero communication, five months later, not a word, and they say "maybe March"...some eight months after I ordered. This was after I called, they never emailed at all to let me know what is happening. The agent told me "oh, you cant cancel..its a custom order (meaning they dont actually stock these, they just order). They put the blame on Donald Trump and tariffs, but me waiting 8 months for a table I can buy locally this afternoon for the same price because they worry they will have to pay a tariff is not acceptable. worse, they cant be bothered to let the customer know.
This is not how to do business, customer communications are awful and they have no real concern over fact i sit in limbo six months wondering what is happening only to learn that nothing is happening.
Go elsewhere. Now that I research them I see this is a constant pattern for them.
Ordered a marble block table from them in July, was told initially when i called it would be 2-3 weeks, but after i ordered they confirmed it would be 11 weeks. Zero communication, five months later, not a word, and they say "maybe March"...some eight months after I ordered. This was after I called, they never emailed at all to let me know what is happening. The agent told me "oh, you cant cancel..its a custom order (meaning they dont actually stock these, they just order). They put the blame on Donald Trump and tariffs, but me waiting 8 months for a table I can buy locally this afternoon for the same price because they worry they will have to pay a tariff is not acceptable. worse, they cant be bothered to let the customer know. This is not how to do business, customer communications are awful and they have no real concern over fact i sit in limbo six months wondering what is happening only to learn that nothing is happening. Go elsewhere. Now that I research them I see this is a constant pattern for them.
This review is based solely on customer service, as I still have not received my full order.I placed a sofa order in June for a 3-seater (made to order) and a 2-seater (in stock). At the end of September, the 3-seater arrived, but it was immediately clear that what I received was essentially a 2-seater with an extra middle cushion added. The leather, wear, and overall appearance were noticeably mismatched.In mid-October, I was told the 2-seater had arrived at their distribution facility and would ship within two weeks. Since then, I’ve reached out multiple times via phone, email, and their website. I have not received a single response in over two months.As an interior designer, I fully understand that furniture lead times can be long. What’s unacceptable is the complete lack of communication. Calling their customer service only leads to an automated message instructing you to email and those emails go unanswered.At this point, I’m incredibly frustrated and at my wits’ end. Reliable communication is the bare minimum, and this experience has been anything but.
We ordered a Mario Bellini sofa in December. Unfortunately the sofa itself ripped in a few places, which was a huge bummer considering how $$$ they are. However, Manhattan Home Design has been AMAZING with their communication and making it right. They're sending us a new sofa, custom made, to make up for everything. The communication has been so easy, they're genuinely kind and caring about our concerns and stress. I don't know why they have bad reviews on their customer service because I have not had a single issue. I will continue to purchase other goods from MHD and will tell others to as well!
Before writing this review, I called and emailed customer service regarding the issues below, and was told I would have a response within 48-72 hours. The response was never received within 48-72 hours (weekend excluded), thus the reason for writing this review regarding the Arco lamp.DO NOT BUY unless you want a piece of c**p from China! 1. The 100w bulb (not included) flickers continuously anywhere between the low and medium setting on the dimmer. I made sure that I purchased a dimmable bulb so it should not be flickering. 2. Manhattan Home Design uses words/text online to make it appear that this product is from Italy. It is not! It is 100% made in China 3. Purchased the black marble version. It is solid black and has zero white veins. The marble was sprayed in the factory with black paint that comes off all over your hands when assembling. 4. The hole in the middle of ours is raw marble and was not made semi-glossy like the rest of the base, so it looks terrible. 5. The four sections used to assemble the arc have two holes on the inner sleeve and only one hole on the outer sleeve. Instructions are very poor and don't say if both holes should be used or only one hole in each aluminum section. Additional small screws were provided without instructions stating if these are extra screws or if all screws need to be used for added strength. 6. Ours does not shine any round circles on our ceiling as shown in the pictures that were probably made by AI. This is something I was looking forward to, as it has a cool appearance on the ceiling. 7. Instructions are in English, but very poor! Extremely difficult to install the fixture based on the provided instructions !! DO NOT BUY unless you want a piece of c**p from China with poor instructions!!
I purchased a reproduction Herman Miller Eames chair (no longer offered) and was delighted with the look and comfort. A year of use resulted in the chair becoming wobbly. The wobble got worse so I took the base off the chair. Inside the hole was a plastic bushing that had worn. I called and wrote to Manhattan Home Design and was told they would look into it. I offered to pay for the part but never got any response. Four years of wobbling made the chair tilt back far enough for the single screw that holds one side of the back of the chair to the base to break. I am rolling the whole mess out to the end of the driveway with a FREE sign and an explanation of what's wrong with it, It cost a fraction of the price of a real Herman Miller Eames chair but it seems it wasn't worth even that. I'm being generous with a second star because it is a good looking piece of furniture but not useful for its intended purpose.
I had a good experience with their customer support. I bought a Ducaroy Quayside 3 Seater Sofa Fabric with them in 2022. I had an issue with the fabric of the sofa with a bit less than a year, but they figured out a way to resolve my problem. Thought I should leave a positive testimonial for that.
I see that Manhattan Home Design reviews are hard to find, so I am telling my experience. I had several experiences with Manhattan Home Design, mostly positive. And this last one was positive, too. They had a Shell Chair knock off at a very good price in "Sale". The quality of the chair is undeniable, though delivery guys should make a better service next time.
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