I have been a registered dealer with Manheim since 2016. After 10 years of doing business with them, this is by far the worst experience I’ve had.
This review refers specifically to the Manheim Central Florida location at:
9800 Bachman Rd
Orlando, FL 32824-8005
I purchased a 2016 Mercedes Sprinter through Manheim with an AutoGrade score of 4.2. After making documented improvements and repairs, I brought the vehicle back to this location to run it through the auction. I paid again for a condition report and photography service to properly market the unit online.
The result? A completely inconsistent and poorly executed report with a drastically lower score (2.8), incomplete photos, and no undercarriage picture — which is critical for a commercial van like a Sprinter.
The vehicle has now run through auction THREE TIMES with the same inaccurate report, despite:
Visiting the branch in person
Opening a Client Care case
Requesting escalation to management
Being a dealer client for 10 years
Nothing was corrected. No updated photos. No re-inspection. No meaningful follow-up.
Condition reports directly impact buyer confidence and bidding behavior. When the report is inconsistent and incomplete, it hurts the seller — and ultimately hurts the auction as well. Instead of addressing the issue, the vehicle was simply allowed to keep running through auction unchanged.
This level of disorganization and lack of accountability is extremely disappointing. As a long-term dealer client, I expect professionalism and responsiveness. Unfortunately, that was not my experience at this branch.
Very frustrating experience.
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