I had a very frustrating experience with customer service. I paid for next day delivery on two items, expecting them to arrive even a few days later. A week has passed, and my package is lost. The support team keeps telling me to wait for an investigation, refusing to issue a refund until they hear back from the delivery service, which is not my concern. They send the same generic response every day. I strongly recommend avoiding this service as it feels like a scam.
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