Review Time
Received wrinkled set of faux leather skirt and bodysuit with gloves( that were much shorter than shown on the picture) Charged me additional $10 for return and deducted from refund additional $15. Their website says only $10 returns and 2 days US delivery-shipped locally. Charged additional $15 and 12 days delivery from overseas.
Stay away from those scammers and their fake positive reviews
Will keep updating if something changes…
I purchased an oversized fur coat with a leather belt as a birthday gift. Regrettably, the first coat arrived defective, with buttons falling off almost immediately. After returning it, I received a replacement, but it had the same issue, with multiple buttons coming off again. The customer service was particularly frustrating. Even after explaining that this was a replacement with the same problem, I only received generic responses and was told my only option was to return the coat again. There was no flexibility or offer to cover a minor local repair. Additionally, there were administrative issues, such as a refund issued without my consent and for the wrong amount, which only added to my frustration. At a price of £300, the quality was disappointing. The materials are mostly polyester, making the repeated stitching failures even harder to accept at this price point. In the end, I opted to keep the coat and paid for repairs myself to avoid another return process. While the coat looks nice, the quality control and customer support were lacking for a £300 item, and this experience has certainly deterred me from ordering again.
I had an extremely disappointing online shopping experience with this service. The website advertised the set as being of “high quality” with “easy returns.” However, when it arrived, the fabric was cheap and the sizing was completely inaccurate, resembling something poorly made. Additionally, the QR code for returns didn’t work, and I received no assistance, forcing me to pay for the return myself (an extra 70 pounds). Although I was notified that my package was received three days later, it has now been 26 days, and I have had no communication regarding my refund. I strongly advise against purchasing from this store, particularly online, as it feels like a complete scam, and their customer service is frustrating and unhelpful.
I had a very frustrating experience with customer service. I paid for next day delivery on two items, expecting them to arrive even a few days later. A week has passed, and my package is lost. The support team keeps telling me to wait for an investigation, refusing to issue a refund until they hear back from the delivery service, which is not my concern. They send the same generic response every day. I strongly recommend avoiding this service as it feels like a scam.
Initially, I was frustrated because I emailed about a package being held, and received no replies. After checking customer experiences on a review platform, I saw that many received help through social media, like Instagram DMs. I quickly got responses from a representative who was incredibly helpful! They arranged my replacement promptly. This turned a frustrating situation into one where I would happily shop again :)
Extremely disappointing customer support. I paid for next day delivery on two items, expecting them to arrive even a few days later. A week has gone by, and my package is lost. The support team keeps telling me to wait for an investigation, and they refuse to issue a refund until they hear from the delivery service, which is not my concern. They send the same copied message daily. AVOID THIS SERVICE, IT FEELS LIKE A SCAM.
After following this brand for over a year and finally placing an order, I’m shocked by how disappointing the entire experience was. My order was shipped with incorrect information and arrived late — leaving me with nothing to wear just before my event, as most items need to be returned. Even worse, customer service confirmed via social media they would ship to the correct address but still sent it to the wrong one. The blazer was the last straw: €180 for a low-quality piece with threads sticking out? The sizing is completely off as well — everything runs large. Overall, the quality, fit, and service were all significant disappointments.
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