I ordered an e-drum kit that was supposed to come with a drum stool, hickory sticks, and headphones. Unfortunately, only the drum kit was delivered. The full kit with accessories is listed at $1,199.00, while the kit alone costs $1,019.00, yet I was charged $1,199.00. I reached out to online customer service for clarification. At first, I was informed that I had purchased a "discounted" version, which was confusing since the standalone kit is less expensive than what was charged. After highlighting this discrepancy, I was told I had selected the wrong kit, which only included the drums without any accessories. I pointed out that this still didn't match the pricing on my invoice. Customer service then suggested I had entered an incorrect product code, despite the fact that customers cannot manually enter codes on the platform. Upon reviewing the website, I discovered that the product code for the kit alone was priced the same as the bundle with accessories, suggesting misleading or incorrect pricing on the site.
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