I required the item within 2.5 weeks for an international flight, and delivery was expected to take just a few days, so I felt assured it would arrive on time. However, it took 1-2 weeks for the item to leave the warehouse, and it wasn’t tracked in the system until I reached out. The email support was generic and not helpful, and I couldn't get through to the phone support. I had to call various locations trying to find someone who could help escalate the issue.
Fortunately, I eventually spoke to someone in one of the locations who was able to expedite the process, and it arrived just in time for my flight.
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