They use the SCAMMY "DHL E-Commerce" listed as dhlecommerce.co.uk on this platform (and which is not DHL), don't buy from them!Check on this platform the page for dhlecommerce.co.uk and you will find at least 10 pages or more of 1 star reviews, victim of dhlecommerce.co.uk SCAMMING manomano.co.uk customers in the UK, one comment after the other for the whole of December, it's endless.manomano.co.uk is RESPONSIBLE to choose delivery partners that are dependable and trustable acting in good faith, they should have done due diligence for instance checking for dhlecommerce.co.uk reviews on this page before putting their own customers in big trouble, it's basically the whole EVRI former My Hermes horror stress experience.Shame on any manager and entrepreneur putting their precious customers in the hand of those liars and thieves.I've been chasing the courier for 9 days and my parcel at the end hasn't been delivered and fingers crossed it will be return to the seller because accordingly to the other victims, many parcels got lost, that is, stolen.The courier claims seller didn't give them my correct address - despite the driver finding my door on the 22nd or the 23rd DEC as per first picture they attached to my tracking info.I had to chase them by phone many times to give them my address and after and to ask why they weren't coming despite getting the notification of delivery being postponed.I called them to give them my What3Words and also my phone number just in case they still couldn't find the address.On the 31st the driver came again leaving this time a picture of my door bell in the tracking feedback, in the picture you can also see the post it I put reading "DHL driver please ring the bell here for delivery to flat....".Even though, even this time the driver didn't push the door bell button because I've been waiting at home for them and I know it because I tested my doorbell and I verified it is indeed working as always.The driver didn't even try to call me to the number I gave them.I wasted my Christmas and my NYE waiting for a delivery rather than going to the gym and doing errands.At this point I give up, I'm not going to collect it at the depot because I already paid for the delivery and I'm not going to buy a train ticket to travel so far to get to the depot as they suggested to do, I paid for delivery so I expect the driver to ring the door bell or worse case scenario call me as agreed multiple times already with their customer service.This is my very first ManoMano order and unfortunately it will be the last one.Why a driver is not able to push a doorbell button or make a call or try to get hold of me and just leave TWICE is totally beyond me, seems like they're taking the Mickey.They're basically waiting for me to buy a train ticket to collect the item from their deposit and that's not going to happen because I already paid for the service they are not honouring.The parcel will be sent back to the seller and I lost £6 of shipping fees for the privileged of being mocked.This is London 21st century where a very basic service like a delivery cannot be accomplished, not even in the Middle Ages.The customer service unfortunately was useless as they weren't up to date with what the requested / I said in previous calls, was not UK based so communication was not easy and they're just reading from a script.I'm expecting full refund included shipping cost regardless whether the courier is bothered to return the item to the seller otherwise I threat legal action "Compensation for distress or inconvenience for prolonged disruption, considerable worry, or serious short-term impact for more than a week".
Claim your business profile now and gain access to all features and respond to customer reviews.
