I’d give -1 if TrustPilot allowed. AVOID AT ALL COST!
Here’s my experience: I have placed an order and timed the delivery window so I knew I could take some time off work to be home to receive it. I have been sent the order confirmation and estimated delivery dates as expected. 2 days before the end of the delivery window I reached out to them to ask when will I know the actual day as I’ve been sitting at home just in case, not having received anything further - it would be useful to know. The first hurdle is - their response time to any request is 2 days! No chat option, no phone line.
Okay, I accepted the fact it won’t be here on time, it happens, things can get delayed. Then I get an email the following week to say they don’t know what happened and do I still want my order or do I want a refund. I said I’d like my order if they can give a delivery date so I can plan. I have then got an email to say my order will be dispatched on 25.2-26.2. Sure enough I got an email to say it’s dispatched on the 26th saying it will be delivered between 18.2-23.2. They must be time travellers to have the ability to deliver orders in the past. I still was calm, thinking that clearly this was an automated email, they must use a clanky old system, it happens.
Then today I reached out to the currier to try and get a bloody date for the delivery as still no communication or update was sent from ManoMano. The currier said they have yet to receive my order from the seller. The joke of it all!?! On my ManoMano account it says that the order had been delivered. It’s a £400 order and they are really making it hard to track, plan, communicate. I cannot tell you the regrets I’m having for ever clicking on them. They weren’t even cheaper than elsewhere, I ordered from them because they offered a speedy delivery. Ha! So now I had the joy of having to reach out to them again this morning, with the wonderful prospect of waiting 2-3 days for a reply.
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