Very sour experience. The store is beautiful and displays a wide range of artisanal, hand-crafted brands. From the kitchen to the garden, and the stationery items, I was tempted by so many things.And so, on Saturday July 19th, on the last day of my vacation in München, I purchased around 30 products.Upon arriving in Paris and unpacking, I realized 3 things:- One item, when I removed it from it packaging, was already scratched,- Some items in my shopping cart were not scanned by the cashier and simply omitted,- Two items were scanned and paid for, but missing from the bag the cashier packed all my purchases in!I wrote customer service on Sunday July 20th.Having received no answer all week, I contacted them again on Thursday 24th.Now it is has been two weeks and I still have no answer.This is beyond unprofessional.Everyone should also know that all of the items sold at Manufactum can also be purchased from the brand itself, without Manufactum's markup, often above 10%.I highly discourage everyone from buying from Manufactum.
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Seit mehr als 30 Jahren stehen wir für die Idee einer bewussten Nutzung hochwertiger Produkte, die Ihren Alltag bereichern und Freude schenken können. Unsere Produktauswahl basiert auf den Prinzipien von Reparierbarkeit, langer Lebensdauer sowie einer ressourcenschonenden und sozialverträglichen Produktion.
