Review Time
I bought a leather toiletry bag as a gift and it is superb- if you are looking for the gift that amazes and lights up the face of your loved one , Manufactum is the perfect online store!!!
I bought a leather toiletry bag as a gift and it is superb- if you are looking for the gift that amazes and lights up the face of your loved one , Manufactum is the perfect online store!!!
Ordered something on 01.01.26. The order has not been sent yet, even though I got an order confirmation. I tried contacting the email adress available, but they have not answered me. I wrote to the company twice already. As of today 15.01.26, I still don't know where my order is and if it will ever come...
After reading numerous positive reviews, I ordered a considerable number of items as gifts for an upcoming birthday in trust. In all cases, the online page claimed the items would be shipped within 2-4 days.I also got an (automated) email instantly, confirming my order and promising to inform me about the progress. That was it, period. After eight days, I sent an email to their customer service requesting an update on the state of affairs. I never received a reply, nor did I receive the goods.I am under the impression that this online shop went out of business w/o deleting their web page.
Very sour experience. The store is beautiful and displays a wide range of artisanal, hand-crafted brands. From the kitchen to the garden, and the stationery items, I was tempted by so many things.And so, on Saturday July 19th, on the last day of my vacation in München, I purchased around 30 products.Upon arriving in Paris and unpacking, I realized 3 things:- One item, when I removed it from it packaging, was already scratched,- Some items in my shopping cart were not scanned by the cashier and simply omitted,- Two items were scanned and paid for, but missing from the bag the cashier packed all my purchases in!I wrote customer service on Sunday July 20th.Having received no answer all week, I contacted them again on Thursday 24th.Now it is has been two weeks and I still have no answer.This is beyond unprofessional.Everyone should also know that all of the items sold at Manufactum can also be purchased from the brand itself, without Manufactum's markup, often above 10%.I highly discourage everyone from buying from Manufactum.
The Schweizer Alpenclub blanket does not have the same colour as on the pictures. On the pictures the blanket is grey/brown and red - and both colours resemble the colour of an authentic Swiss blanket. In reality, the red is rather bordeaux and the grey/ brown has a bordeaux glow. It does not resemble the colours of my real authentic Swiss blanket at all..
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Seit mehr als 30 Jahren stehen wir für die Idee einer bewussten Nutzung hochwertiger Produkte, die Ihren Alltag bereichern und Freude schenken können. Unsere Produktauswahl basiert auf den Prinzipien von Reparierbarkeit, langer Lebensdauer sowie einer ressourcenschonenden und sozialverträglichen Produktion.
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