Receiving an incorrect item can be quite disappointing. I appreciate your understanding and patience. After reviewing our previous discussions, I see that you requested a full refund. Unfortunately, we can only provide a maximum refund of 20%, which can be processed immediately. This option is intended to be more convenient than returning the item, as that would incur additional costs, time, and potential delays with international shipping and customs. We await your decision and hope this resolution suits you. Thank you for your message. We regret that your experience has not been satisfactory. We understand how upsetting this situation is and sincerely apologize for any inconvenience. After consulting with our management, we can present two options: If you wish to return the item, please send it back in its current state and original packaging. Note that we cannot cover the return shipping fees, which may exceed $20. Once the item reaches our warehouse, we will process a full refund, but please be aware this may take some time and carries some risk of loss. Any import duties or taxes will be the customer's responsibility. Alternatively, we can offer a 10% refund on the purchase price, allowing you to keep the item without needing to return it. We look forward to your decision.
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