I found them through an Instagram ad. The website does have inconsistencies, including email domains for customer service and company backstory, and images for the boutique look AI generated (but cannot confirm). And they continuously have an “ends tonight at 11:59” sale, so do with that what you will. Products are shipped from a “trusted manufacturing partner” in China (which I did not expect from a small Canadian boutique). You cannot find a physical boutique address in Vancouver, Canada. The only physical address you can find for this company is in the Netherlands, and the response email from customer service has the to/from in the thread in Dutch, as is the billing extension for the purchase on my bank statement. After considerable correspondence with the company via email (there is no phone number provided on their site), my purchase was refunded prior to shipping but there was a delay on correspondence at times because of the different time zones. Lessons learned: do your research for the Instagram ad finds that seem a little too good to be true. Take time to walk through the entire site before committing to a purchase. But always try to connect with the company to remedy your concerns.
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