I bought puffer jacket in Warsaw store. Zip broke after 2 seasons. It is not the quality you expect and definitely not a premium brand. Not worth to spend money and time.Update after Marc O polo reply:Dear Marc O'Polo Customer Service Team,Thank you for your response to my review. However, I must express my disappointment as your reply seems unserious and unprofessional. I am concerned that your response appears to be merely feigning interest in the customer without taking actual steps to address the issue.You assured me that my concerns have been passed on internally and will be duly reviewed. However, your request for further contact seems futile as you have not provided any specific contact information. The lack of a clear way to reach your team hampers my ability to cooperate in resolving the issue.Furthermore, I'd like to mention that I managed to have the zipper repaired by a local craftsman for only 3 euros. It suggests that your company could have easily avoided losing a customer and damaging its reputation had you taken appropriate actions.If your aim is to repair your image and regain customer trust, I suggest you start acting more concretely. Providing genuine contact details and taking effective steps to address customer issues would be a good start.
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Marc O’Polo stands for high-class, contemporary premium modern casual wear. A preference for natural materials, high-quality workmanship and special details characterize the individual style of this international brand with Scandinavian roots, in keeping with the philosophy of its founders: The freedom to be yourself.
