marchesa.com

1.3
1.3 Based on 41 reviews

...

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Charlee Morgan
Dress never shipped

This company is a scam; they are professional thieves. I ordered a dress for my civil wedding on June 9th, to be shipped to Monaco, but they never shipped it. The order was confirmed, and they took my money (almost €700) but never sent it. No tracking number was provided, and all my emails to customer service went unanswered. I paid through an online payment service and filed a claim with them. When they saw my claim, the company had the audacity to provide a fake tracking number that only states, 'shipping label has been created,' with no package ever sent to this date (almost two months after ordering). I had the resolution team on the phone, and they assured me that they have blocked the money on the seller’s account and are currently investigating. Do yourself a favor, keep your money, and buy a dress elsewhere.

1
Date of experience: Jun 09, 2025

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