Customer service has been inadequate. My account was locked because the system failed to send a verification code to my phone as promised. After multiple attempts to resend the code, I was left on hold for an unreasonable amount of time, enduring terrible hold music. Once I manage to unlock my account, I plan to close it due to their lack of competitiveness and poor service.
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Backed by over 150 years of Goldman Sachs' financial expertise to help you make the most of your money. Marcus UK's savings accounts are designed to help you save the way you want, with our dedicated Customer Care Team available 8am - 8pm, Monday to Friday to help support you.
Visit our website: www.marcus.co.uk
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