Marcus by Goldman Sachs closed my accounts without any notice — no letter, email, or phone call. I had full legal authorization from my elderly father to manage our joint account, and it was suddenly revoked after the closure. When I finally reached someone, I was told the bank “has the right to close accounts at any time.” They gave me incorrect contact info, refused to provide an interpreter for my father, and offered no support. This was handled with zero transparency or care. MY ACCOUNT WAS CLOSED ON 2/11/25, AND I STILL DON'T HAVE ACCESS TO MY FUNDS. I would not trust them with your money.
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Backed by over 150 years of Goldman Sachs' financial expertise to help you make the most of your money. Marcus UK's savings accounts are designed to help you save the way you want, with our dedicated Customer Care Team available 8am - 8pm, Monday to Friday to help support you.
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