I tried accessing my account but my login details did not work. Requested to have my password reset (still had attempts available). Received the passcode to proceed with the reset and instead of being directed to reset the password my screen showed my account got locked and i need to contact their customer service by phone.Worse thing is that Customer Service is only available Monday-Friday 8-8pm. "Your account is lockedYou'll need to call us on 0800 085 6789 to speak to someone who can help you. Our lines are open Monday to Friday, 8am to 8pm."I got locked out at 8.30pm. Now I have to wait until the morning, call and speak to their customer service in order to unlock the account.Ridiculous tech enablement from an American Bank. It's all branding, will close this and move my savings to another bank that has better account management online services and more accessible customer service.
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Backed by over 150 years of Goldman Sachs' financial expertise to help you make the most of your money. Marcus UK's savings accounts are designed to help you save the way you want, with our dedicated Customer Care Team available 8am - 8pm, Monday to Friday to help support you.
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