I opened a Cd account today and transferred a large amount of money into the account from another institution. When I checked online the status of the transfer it noted the transfer was started but my application was not complete. I called and asked what the problem was they said all is good the account is in your name and the transfer is on its way. I said no the account is supposed to be joint with my husband. They told I didn't add my husband when I know for positive I did since I had to call him for his social. I said I wanted to close the account right now because it has to be a joint account. I was told when the transfer goes through, I can close it and it will cost me 1934.00 to do so. So can I add my husband, no you can't it's too late. I made at least 5 phone calls thank goodness I recorded each call including the one a man named Ala said he would close it right now and the money would transfer back to my credit union. And there would be NO CHARGE!!! And I would get email confirmation of this transaction, only to get an email stating the account would close April 6th 2027!! I will be getting in touch with my Attorney and then Consumer Financial Protection Bureau DO NOT DO BUSINESS WITH THESE PEOPLE SHAME ON ME FOR NOT LOOKING AT THEIR RATING
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