Review Time
The high yield savings rate is genuinely competitive and thats the only reason I opened an account in the first place. But getting money in and out of Marcus feels like it was designed by someone who has never actually needed access to their own funds. Transfers take days longer than any other bank I've used and theres no way to expedite it. For an emergency fund this is fine I guess, but call what it is, theyre holding your money hostage for a few extra days of interest.
I applied online for a savings account and was given an application number with instructions to call customer service. After two calls, I reached the security team, who unlocked the application and asked me to complete the remaining steps on the website.I created my login, opened the pending application, completed the consent, and submitted it, but encountered a technical error. I tried multiple times with the same result. When I contacted customer service, I was advised to try again later or use a different browser or the mobile app, but the same error continued to occur.I later attempted to start a new savings account application through the app, only to go through the same process and receive another application number that again ended in an error.Although Marcus markets itself as a 24/7 online bank, opening an account required multiple calls to customer service, which appears to be available only during business hours. The website and app experienced repeated technical issues that support was unable to resolve. After several attempts, I decided to stop the process.I’m sharing this feedback in the hope that these technical and support issues can be addressed for future customers.
Marcus screwed the purchase of my home. I called to confirm they could wire money to my escrow bank and they said that they could only confirm on the day money was to be sent. On that day they rejected my wire and I could not close on the property. I will never do business with this company again.
I’ve been trying to close my deceased mother’s account for over 2 months. I’ve called 4 times now, each call taking over 30 minutes. I submitted the requested form promptly, and each call confirmed and requested the status. On the last call I again told the rep I was calling about CD account for my deceased mother. After taking my info, the rep then asked if my mother could come to the phone. My issue wasn’t resolved so I asked to speak to a supervisor. Rep said it would take one to three days for a call back.
The high yield savings rate is genuinely competitive and thats the only reason I opened an account in the first place. But getting money in and out of Marcus feels like it was designed by someone who has never actually needed access to their own funds. Transfers take days longer than any other bank I've used and theres no way to expedite it. For an emergency fund this is fine I guess, but call what it is, theyre holding your money hostage for a few extra days of interest.
I have some CD's accounts there. I'd previously phoned with some very basic questions about a current so-called "bonus" offering. As usual, I provided all of the requisite personal ID data.Then I asked the rep to access my accounts data. She did so.With that information directly on her screen, I first asked that she acknowledge the financial number I cited, the very one on her screen. The reply she was not able to"calculate" the total. Good grief. It did not require a calculator to add up the on screen numbers.The reason for my asking directly related to a forthcoming series of related questions bearing on the "bonus" offering, such seeking some simple verifying answers.Finally, I asked to speak to a supervisor. I was then put on hold for maybe 3-4 minutes.That rep then came back on line and asked if I'd wait another 5-10 minutes to be connected to a supervisor.At that point, I'd had enough and said to rep, thanks, but no, and I'll hang up now.Previous to the phone calls, and first occurring ovwer the last few days, SEVERAL times I tried to solicit the same desired information by means of accessing the bank's chat room. Only EVERY time I entered my text information, then clicked to transmit, the same message appeared. "Sent failed." Also, when some minutes ago I'd asked the aforesaid phone rep what the problem is with the supposedly 24-7 available chat room, the reply received was no such problems have been reported. You bet! Now today I tried that chat room again, and finally I was able to transmit the same as before questions, and then followed a series of replies, some notably at variance depending on which rep responded. However, when direct questions were again posed, each rep was only able to repeat certain Marcus Bank scripted answers. Ultimately, I discerned the need to really limit the scope and nature of my questions, the last limited to just two related ones. And one of the answers received? Totally at odds with the very text which appears in the FAQ section of the bank's website! On another topic, Marcus Bank would do well, as do some other financial institutions-- at least from the customer point of view-- to allow email exchanges. Among the useful advantages, the account holder would readily be able to have a written record of what discourse had actually transpired!In all, this outfit is long on hype about its alleged, but deemed missing superior customer service, but woefully short on actual delivery of it.
Beware stay away from them if you want access to your money after you deposit it. Firstly they take up to 3 days to do an ACH transfer to a major US Bank when the transfers are successful.But I struggled to get large transfers to my Chase account and needed the money urgently to buy a house. Phone calls were also unsuccessful and multiple transfers rejected. I finally had enough and closed my account
I have had CD's with Marcus for many years but now have reached the limit of my patience while trying to open a joint CD for the last 6 months. I have several existing joint CDs with them but have been unable to open a new joint CD online. Every time, after filling out the application form online I am being redirected to talk to an agent by phone. The agents seem to have had little or no training as they have led me around in circles so, after spending 1 hour with 2 different agents today my CD is still not opened. I am now putting my money into a local bank. Do not have the time or inclination to waste any more time with this bank.
They allowed a hacker to get in my C D cash it out and transfer the money out to their account. I asked Marcus why they didn't do the 2 step verification process and they just said the hackers know how to go around it. Very bad online bank
Claim your business profile now and gain access to all features and respond to customer reviews.
