I applied online for a savings account and was given an application number with instructions to call customer service. After two calls, I reached the security team, who unlocked the application and asked me to complete the remaining steps on the website.I created my login, opened the pending application, completed the consent, and submitted it, but encountered a technical error. I tried multiple times with the same result. When I contacted customer service, I was advised to try again later or use a different browser or the mobile app, but the same error continued to occur.I later attempted to start a new savings account application through the app, only to go through the same process and receive another application number that again ended in an error.Although Marcus markets itself as a 24/7 online bank, opening an account required multiple calls to customer service, which appears to be available only during business hours. The website and app experienced repeated technical issues that support was unable to resolve. After several attempts, I decided to stop the process.I’m sharing this feedback in the hope that these technical and support issues can be addressed for future customers.
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