I’ve been trying to close my deceased mother’s account for over 2 months. I’ve called 4 times now, each call taking over 30 minutes. I submitted the requested form promptly, and each call confirmed and requested the status. On the last call I again told the rep I was calling about CD account for my deceased mother. After taking my info, the rep then asked if my mother could come to the phone. My issue wasn’t resolved so I asked to speak to a supervisor. Rep said it would take one to three days for a call back.
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