marella.com

2.7
2.7 Based on 21 reviews

...

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Carlile P.
Not the Best Cruise Experience

The cruise destinations were good, but the ship was only okay, and the service was very poor. I've been on several cruises with other companies that were fantastic. It seems the standards have dropped significantly. We upgraded our drinks package to include premium wines, which turned out to be a waste of money as the servings were smaller and we had to constantly ask for them. The service was so lacking that we filed a complaint, but the company declined to respond. Therefore, I would not choose another cruise with this company nor recommend them to anyone, as there are many other cruise lines available.

2
Date of experience: Oct 05, 2025

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