I sent a return following all the instructions on the email I received from customer service. Can see that UPS delivered it to them - they claim they don’t know where it is - firstly they told me I’d used the wrong return address ( they sent it to me) then they told me my reference was invalid ( they sent that to me as well) . Have rung every day and all they say is I will receive an email but never do. Will never order from them again and will be raising the dispute through my bank as I paid via credit card ( thank goodness). Worst customer service experience ever - no one has a clue.
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