Placed an order on 14 December 2022 - this order was then cancelled (for no apparent reason) and when l phoned on 22 December to ask why, as the items were still showing as in stock, l was told if l still wanted the items l would need to reorder them. I duly reordered and paid for the items again. On 4th January 2023 l chased the order again as still no confirmation of despatch. I was told that this would be followed up. I then had an email that same day to say the goods had been despatched and with a tracking number. I have tracked this daily to see the same message “Label created” but no further progress. Like others I have emailed but received no satisfactory response. I have called several times to bee told they would check with the warehouse / UPS to find out where my items were. These items are still showing as in stock on the website. After a lengthy phone call today where l asked them to resend the items as they are in stock, l have since received an email telling me that l have been refunded. This sounds dodgy to me! Is there something going on with the company? I am reluctant to place any further orders with them and would not recommend anyone else do so at this time.
Claim your business profile now and gain access to all features and respond to customer reviews.
